Organization
ServiceNow
Enterprise software · Model developer · Research lab · Santa Clara, California
ServiceNow sells the ServiceNow AI Platform, enterprise software for running business workflows, with generative AI tools (Now Assist), AI agents, and AI governance features built in. Its research teams publish the open-weight Apriel language models, and ServiceNow co-stewards the BigCode project with Hugging Face.1247
Last reviewedEntry updated
Key facts
What is and isn’t public
An evidence-based summary of what this catalog has documented. It is not a verdict on the organization as a whole.
Products
Documented products and how they are delivered. Each row links to the official page.
No hosted model products are recorded for this organization.
Other products
| Product | Kind | Documented delivery and access | Reviewed |
|---|---|---|---|
| ServiceNow AI Platform (external site: newsroom.servicenow.com) | Enterprise software | Enterprise workflow platform sold to organizations. Since April 2026 ServiceNow says AI, data, security, and governance features are included in every offering rather than sold separately, and that the platform works with the customer's preferred model provider.21 | Sep 29, 2026 |
| AI Control Tower (external site: newsroom.servicenow.com) | Enterprise software | Governance dashboard on the ServiceNow AI Platform for discovering, observing, governing, securing, and measuring AI, including AI agents, deployed across an enterprise's systems.31 | Sep 29, 2026 |
Related open artifacts
Records in the Open Models & Tools directory that list this organization as a maintainer or publisher.
Model families
- AprielModel family
- StarCoder2Model family
Model releases
- Apriel-1.6-15B-ThinkerModel releaseAvailability: PublicModel-disclosure tier (USASI rubric v0.1): Open-weight
- StarCoder2-15BModel releaseAvailability: PublicModel-disclosure tier (USASI rubric v0.1): Open-weight
- StarCoder2-3BModel releaseAvailability: PublicModel-disclosure tier (USASI rubric v0.1): Open-weight
- SuperApriel-15B-InstructModel releaseAvailability: PublicModel-disclosure tier (USASI rubric v0.1): Open-weight
Notable documented facts
- ServiceNow's 2025 Form 10-K says Now Assist customers can use ServiceNow's own language models or integrate third-party or proprietary models.1
- The 2025 Form 10-K says ServiceNow acquired Moveworks, Inc., adding enterprise search and front-end virtual agent technology to its platform.1
- ServiceNow's SLAM (ServiceNow Language Models) lab publishes the Apriel models on Hugging Face under the ServiceNow-AI organization. ServiceNow AI Research also maintains Fast-LLM, an Apache 2.0 open-source library for training large language models, which the Apriel-1.6 model card names as part of its training stack.456
- The StarCoder2 technical report says the BigCode project, an open scientific collaboration on code language models, is stewarded by ServiceNow and Hugging Face. Hugging Face's StarCoder2 announcement says ServiceNow trained the StarCoder2-3B model.78
U.S. eligibility
How this record meets the catalog’s published eligibility policy.
Sources
This listing is not an endorsement or a federal approval.